This Privacy Policy describes how ProFeeX Ltd. (Company Number 2209990; hereinafter - Operators, Provider, or Service), operating the Profeex platform, collects, uses, and protects information when you use Profeex - including the Telegram bot (@profeexbot), web cabinet (profeex.io), and API (api.profeex.io).
1. Data We Collect
Operators collect only minimally necessary data to provide TRON energy delegation Services:
- Public TRON wallet addresses used for energy delegation.
- Account and API usage data required to process requests, maintain balance, and provide operation history.
- Contact information you voluntarily provide when reaching support (e.g. email or Telegram handle).
2. Data We Do Not Collect
Operators undertake to never request, process, or store Client private keys, seed phrases, or wallet recovery data. Client funds remain in their own wallets. Profeex only manages TRON network resource delegation.
3. How We Use Data
Collected data is used solely to:
- Provide and operate energy delegation Services.
- Process payments and maintain account balance.
- Display statuses and history of completed operations.
- Respond to support requests and notify about maintenance or incidents.
- Improve service reliability and security.
4. Data Security
- API keys: Stored encrypted with limited internal access.
- Web cabinet: Access via login and password, with optional two-factor authentication (2FA).
- IP restrictions: Upon request, an IP whitelist can be configured for API access.
- Operators apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, or disclosure.
5. Data Sharing
Operators do not sell personal data. Information may be shared only when necessary to operate the Service (e.g. infrastructure providers under confidentiality obligations) or when required by applicable law.
6. Data Retention
Data is retained only for as long as needed to provide Services, comply with legal obligations, or resolve disputes. You may discontinue use of the Service at any time; see our Terms of Service for termination details.
7. Your Rights
You may request access to, correction of, or deletion of data associated with your account by contacting support. Operators will respond within a reasonable timeframe, subject to legal and operational requirements.
8. Changes to This Policy
- Operators may update this Privacy Policy when service architecture, legal requirements, or operational practices change.
- Material changes will be communicated in advance (e.g. 30 calendar days) through official channels and take effect from the specified date.
9. Contact
- Legal entity: ProFeeX Ltd., Company Number 2209990
- Registered Office: Asia Leading Chambers, Road Town, Tortola VG1110, British Virgin Islands
- Correspondence: 165B Telok Ayer Street, 068617 Singapore
- Website: profeex.io
- Support email: support@profeex.io
- Legal / CEO email: ceo@profeex.io
- Telegram: @profeex_support_bot